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Bernard VACELET
Published July 13, 2017
we appreciated the synchronicity of the courier (warranty certificate) and the delivery (1 hour later), the items were super-wrapped to avoid any risk of shock. The speed of shipment (announced for August).
Magny Olivier
Published July 12, 2017
It's a beautiful creation.
Hurry up, there aren't many of them.
Hurry up, there aren't many of them.
Francis STEENBEKE
Published July 10, 2017
I am totally satisfied with the lamp ordered and the service provided.
Best regards
Best regards
Hervé VIRETON
Published on June 30, 2017
top order and delivery. perfect packaging.
Remarkable company that I've known for many, many years, because I have family in Longwy.
Super I will recommend.
Remarkable company that I've known for many, many years, because I have family in Longwy.
Super I will recommend.
Carole GLUNTZ
Published June 23, 2017
Very happy! Worth the wait!
Antoine LA COMBE
Published on June 10, 2017
delivery a month late and the e-mail explaining the delay was late... product perfectly compliant
lamp very well protected in its packaging
lamp very well protected in its packaging
Valérie DURAND
Published May 31, 2017
Perfect, I am delighted with my order and communication with Joëlle.
Thank you very much.
See you soon.
Thank you very much.
See you soon.
NOISETTE Henri
Published May 16, 2017
Received as a gift, it's a beautiful piece that blends in easily with the decor.
The colors of the vase make it a perfect match for any bouquet.
The colors of the vase make it a perfect match for any bouquet.
PIERROT
Published May 06, 2017
My wife and I fell in love. She collects cats, I love Longwy, so it all came together.
Yvette CESARINI
Published April 28, 2017
RAS....Very satisfied! Thank you very much!
Philippe VANNIER
Published April 15, 2017
Fast, well-protected delivery in efficient packaging.
Dominique GUERIN
Published April 13, 2017
Hello, nothing to say perfect service and respect of deadlines. Dominique GUERIN at 17113 Mornac sur Seudre
Sophie
Posted on March 24, 2017
Magnificent piece
for a more than reasonable price
renders very well
I will order another
for a more than reasonable price
renders very well
I will order another
Christophe SCHLEEF
Published March 15, 2017
Floor lamp delivered as shown and in a shorter delivery time than stated in the order.
Slight color difference between the "red" of the lampshade and part of the base.
Very reliable packaging, allowing the product to be received without risk of breakage.
nothing to complain about :-))
Slight color difference between the "red" of the lampshade and part of the base.
Very reliable packaging, allowing the product to be received without risk of breakage.
nothing to complain about :-))
Isabelle JUPILLAT
Published February 06, 2017
The lamp is superb and the customer service perfect
Evelyne VANCON
Published February 06, 2017
A great pleasure as always to buy on your site and to be so well informed by JOËLLE. Many thanks!
Catherine RENAUD
Published February 03, 2017
Order exactly as requested
Perfect delivery
I recommend
Perfect delivery
I recommend
Hugues DARRIET
Published February 02, 2017
Good evening, A superb mauve owl received yesterday
1) Your site is TOP (navigation, products, colors ...)
2) Your products are expensive (except my owl received yesterday)
3) As beautiful as the traditional motifs are on some objects (basket, hoof ...), they lack sobriety on the animals. So I chose my monochrome mauve owl with golden eyes!
4) I love Alsace-Lorraine as half of my roots are there, so I'm ready to buy other such tasteful items from you for less than 200-300 euros if you offer them to me!
Good work and see you soon Hugues D.
1) Your site is TOP (navigation, products, colors ...)
2) Your products are expensive (except my owl received yesterday)
3) As beautiful as the traditional motifs are on some objects (basket, hoof ...), they lack sobriety on the animals. So I chose my monochrome mauve owl with golden eyes!
4) I love Alsace-Lorraine as half of my roots are there, so I'm ready to buy other such tasteful items from you for less than 200-300 euros if you offer them to me!
Good work and see you soon Hugues D.
Eric
Posted on January 26, 2017
Truly different and original!!!!
Marc HAUSER
Published January 22, 2017
No problems with the delivery itself and the item received. However:
1) the website is poorly designed in that it doesn't allow you to select an item by budget range (you first have to choose one of the 9 possible categories and then sort by price). When buying a gift, price is the main criterion, and the site should allow you to see all the items in a given budget range.
2) The site doesn't indicate what's in stock and what's not. When buying a gift, delivery time is an essential criterion, and we need to be able to differentiate between items in stock and those to be manufactured, which may therefore be delivered later.
3) to solve the problems described in 1) and 2), the site refers you to a telephone service (0 962 275 942). I tried to call this number about ten times, but the phone seemed to ring in the dark before finally hanging up. Note that the problem hadn't arisen when I called the very first time. You should probably check with your operator to see if there's a problem with certain calls.
In view of the problems outlined in 1), 2) and 3), it's likely that many customers are turning away from Emaux de Longwy without going through with the purchase they wanted to make. As a Lorrain attached to the continuity of your tradition, I regret this.
1) the website is poorly designed in that it doesn't allow you to select an item by budget range (you first have to choose one of the 9 possible categories and then sort by price). When buying a gift, price is the main criterion, and the site should allow you to see all the items in a given budget range.
2) The site doesn't indicate what's in stock and what's not. When buying a gift, delivery time is an essential criterion, and we need to be able to differentiate between items in stock and those to be manufactured, which may therefore be delivered later.
3) to solve the problems described in 1) and 2), the site refers you to a telephone service (0 962 275 942). I tried to call this number about ten times, but the phone seemed to ring in the dark before finally hanging up. Note that the problem hadn't arisen when I called the very first time. You should probably check with your operator to see if there's a problem with certain calls.
In view of the problems outlined in 1), 2) and 3), it's likely that many customers are turning away from Emaux de Longwy without going through with the purchase they wanted to make. As a Lorrain attached to the continuity of your tradition, I regret this.
Djamila HOTEIT
Published January 20, 2017
Many thanks to the entire Emaux de Longwy team, and especially to Jöelle Cordier for her availability and advice. What's more, our order was quickly prepared and delivered.
Daniel MEHL
Published January 20, 2017
magnificent sea urchin lamp - top service - a pleasure every time to deal with the entire Emaux de Longwy team.
Michèle VATRINET
Published January 16, 2017
Hello, I have just received my parcel. Everything is ok. Well packed. Very nice. Thanks for everything.
Thank you for everything;
VATRINET Michèle
Thank you for everything;
VATRINET Michèle
Francis VINCENTI
Published January 12, 2017
Good service. The electronic notices were sent in good time. The announced deadline (5-6 weeks) was respected.
We can only deplore the length of this delay... in this case it was a Christmas present that arrived on January 10th...
We can only deplore the length of this delay... in this case it was a Christmas present that arrived on January 10th...
Patricia FAGIANI
Published December 27, 2016
The requested information was provided promptly. The product ordered is beautiful and of high quality, and the delivery was efficient and on time, with careful packaging to respect the fragility of the contents. Very satisfied with the service provided by the various teams at the factory: I recommend it.
Antoine AUBRY
Published December 26, 2016
I bought an Emaux de Longwy item after contacting the sales department to check availability. In addition to being very satisfied with the object purchased, the speed of the delivery service and the packaging of the object delivered (very well protected in a cardboard box), I appreciated the professionalism of the sales department who were always available to help me with this order. I highly recommend this company.
Monica ETTINGER
Published December 22, 2016
perfect delivery, product conforms to the visual aspect given on the site
Tiphaine VANCON
Published December 20, 2016
Perfect! Thank you so much!
Hervé LEMOINE
Published on December 19, 2016
Brilliant colors, great art...
It's normal, we're at Emaux de Longwy
Long live this expertise
It's normal, we're at Emaux de Longwy
Long live this expertise
Hervé LEMOINE
Published on December 19, 2016
Perfect, nothing to say, the quality is there...
Careful packaging
Fast delivery
Careful packaging
Fast delivery
Christine SCHIRM
Published December 16, 2016
Package received promptly after ordering. Perfect packaging
Christine PUJOL
Published December 04, 2016
There's no need to argue! Everything is just perfect! Speed of transaction, quality of product, professionalism of staff, promotional offers...
I'm completely satisfied! My collection is growing!
I'm completely satisfied! My collection is growing!
Dominique COSNEFROY
Published on December 02, 2016
everything was positive from order to delivery in perfect packaging, I highly recommend the quality of the products.
a note of spring in my office library with this bucolic ball, I rate 10/10
a note of spring in my office library with this bucolic ball, I rate 10/10
Marie Josée DUPONT REURE
Published November 19, 2016
order: top service
but I would have appreciated the Christmas offer... :-(
but I would have appreciated the Christmas offer... :-(
Marie-France ROSSI
Published November 19, 2016
RAS everything was in accordance with my request (product quality, delivery...)
Salvatore SCOVOLI
Published November 12, 2016
No surprises, serious site and very pleasant telephone reception.
Cédric TESTUT
Published November 12, 2016
Very nice pocket box
Alice KOZINSKI
Published November 06, 2016
Very pretty pocket box fast delivery
Valérie GERARD
Published on October 22, 2016
super happy, the cat is beautiful, superbly well packaged, i am delighted and i recommend. customer service is great and very fast. thank you do not change anything
Jean-Luc WOLF
Published on October 14, 2016
Excellent service. Careful, successful packaging
Daniele PIERSON
Published on September 09, 2016
A few years ago I discovered enamels and regularly bought from the Longwy boutique. I recently ordered an icare lamp over the internet (since I've moved).the order and delivery were fast and very correct (very good packaging).however, the lampshade didn't match the lamp, either in size (it was impossible to fix it) or in color.the error was quickly rectified.best regards.
Ginette DESCHAMPS
Published August 06, 2016
I am satisfied with the delivery
Sincerely
ginette Deschamps
Sincerely
ginette Deschamps
Joelle OLMO
Published July 28, 2016
My order went well, everything was clear, simple and fast .
Véronique HEBERT
Published July 11, 2016
Product as described. Excellent packaging to avoid breakage
Sylvie LETOQUIN
Published July 11, 2016
Hello,
I am very satisfied with my latest purchase and with the features attached to your offer, in particular the assumption of delivery costs and the speed of delivery.
See you soon.
Best regards
I am very satisfied with my latest purchase and with the features attached to your offer, in particular the assumption of delivery costs and the speed of delivery.
See you soon.
Best regards
Jean KLAINE
Published July 04, 2016
I am not satisfied with the delivery of my last order. The deliveryman rang the doorbell and did not wait for my reply. He left just as quickly, leaving a delivery note in the letterbox. Deplorable service!
Daniel GOUVERNEUR
Published on June 26, 2016
short delivery times very good reception
Anne-Marie DEVORNIQUE
Published on June 17, 2016
Everything is ok for purchase, shipping and delivery. Your site is very attractive and gives a lot of pleasure to the eyes too! Thank you
Cécile
Posted on June 13, 2016
Magnificent, ultra-modern, I saw it in Nancy's boutique...and I'm dreaming about it!
Daniel BAINVILLE
Published on June 08, 2016
Order well received, thank you.