Shop notice - Manufacture des Emaux de Longwy 1798

Bernard VACELET Published July 13, 2017

we appreciated the synchronicity of the courier (warranty certificate) and the delivery (1 hour later), the items were super-wrapped to avoid any risk of shock. The speed of shipment (announced for August).

Magny Olivier Published July 12, 2017

It's a beautiful creation.
Hurry up, there aren't many of them.

Francis STEENBEKE Published July 10, 2017

I am totally satisfied with the lamp ordered and the service provided.
Best regards

Hervé VIRETON Published on June 30, 2017

top order and delivery. perfect packaging.
Remarkable company that I've known for many, many years, because I have family in Longwy.
Super I will recommend.

Carole GLUNTZ Published June 23, 2017

Very happy! Worth the wait!

Antoine LA COMBE Published on June 10, 2017

delivery a month late and the e-mail explaining the delay was late... product perfectly compliant
lamp very well protected in its packaging

Valérie DURAND Published May 31, 2017

Perfect, I am delighted with my order and communication with Joëlle.
Thank you very much.
See you soon.

NOISETTE Henri Published May 16, 2017

Received as a gift, it's a beautiful piece that blends in easily with the decor.
The colors of the vase make it a perfect match for any bouquet.

PIERROT Published May 06, 2017

My wife and I fell in love. She collects cats, I love Longwy, so it all came together.

Yvette CESARINI Published April 28, 2017

RAS....Very satisfied! Thank you very much!

Philippe VANNIER Published April 15, 2017

Fast, well-protected delivery in efficient packaging.

Dominique GUERIN Published April 13, 2017

Hello, nothing to say perfect service and respect of deadlines. Dominique GUERIN at 17113 Mornac sur Seudre

Sophie Posted on March 24, 2017

Magnificent piece
for a more than reasonable price
renders very well
I will order another

Christophe SCHLEEF Published March 15, 2017

Floor lamp delivered as shown and in a shorter delivery time than stated in the order.
Slight color difference between the "red" of the lampshade and part of the base.
Very reliable packaging, allowing the product to be received without risk of breakage.
nothing to complain about :-))

Isabelle JUPILLAT Published February 06, 2017

The lamp is superb and the customer service perfect

Evelyne VANCON Published February 06, 2017

A great pleasure as always to buy on your site and to be so well informed by JOËLLE. Many thanks!

Catherine RENAUD Published February 03, 2017

Order exactly as requested
Perfect delivery
I recommend

Hugues DARRIET Published February 02, 2017

Good evening, A superb mauve owl received yesterday
1) Your site is TOP (navigation, products, colors ...)
2) Your products are expensive (except my owl received yesterday)
3) As beautiful as the traditional motifs are on some objects (basket, hoof ...), they lack sobriety on the animals. So I chose my monochrome mauve owl with golden eyes!
4) I love Alsace-Lorraine as half of my roots are there, so I'm ready to buy other such tasteful items from you for less than 200-300 euros if you offer them to me!
Good work and see you soon Hugues D.

Eric Posted on January 26, 2017

Truly different and original!!!!

Marc HAUSER Published January 22, 2017

No problems with the delivery itself and the item received. However:
1) the website is poorly designed in that it doesn't allow you to select an item by budget range (you first have to choose one of the 9 possible categories and then sort by price). When buying a gift, price is the main criterion, and the site should allow you to see all the items in a given budget range.
2) The site doesn't indicate what's in stock and what's not. When buying a gift, delivery time is an essential criterion, and we need to be able to differentiate between items in stock and those to be manufactured, which may therefore be delivered later.
3) to solve the problems described in 1) and 2), the site refers you to a telephone service (0 962 275 942). I tried to call this number about ten times, but the phone seemed to ring in the dark before finally hanging up. Note that the problem hadn't arisen when I called the very first time. You should probably check with your operator to see if there's a problem with certain calls.

In view of the problems outlined in 1), 2) and 3), it's likely that many customers are turning away from Emaux de Longwy without going through with the purchase they wanted to make. As a Lorrain attached to the continuity of your tradition, I regret this.

Djamila HOTEIT Published January 20, 2017

Many thanks to the entire Emaux de Longwy team, and especially to Jöelle Cordier for her availability and advice. What's more, our order was quickly prepared and delivered.

Daniel MEHL Published January 20, 2017

magnificent sea urchin lamp - top service - a pleasure every time to deal with the entire Emaux de Longwy team.

Michèle VATRINET Published January 16, 2017

Hello, I have just received my parcel. Everything is ok. Well packed. Very nice. Thanks for everything.
Thank you for everything;
VATRINET Michèle

Francis VINCENTI Published January 12, 2017

Good service. The electronic notices were sent in good time. The announced deadline (5-6 weeks) was respected.
We can only deplore the length of this delay... in this case it was a Christmas present that arrived on January 10th...

Patricia FAGIANI Published December 27, 2016

The requested information was provided promptly. The product ordered is beautiful and of high quality, and the delivery was efficient and on time, with careful packaging to respect the fragility of the contents. Very satisfied with the service provided by the various teams at the factory: I recommend it.

Antoine AUBRY Published December 26, 2016

I bought an Emaux de Longwy item after contacting the sales department to check availability. In addition to being very satisfied with the object purchased, the speed of the delivery service and the packaging of the object delivered (very well protected in a cardboard box), I appreciated the professionalism of the sales department who were always available to help me with this order. I highly recommend this company.

Monica ETTINGER Published December 22, 2016

perfect delivery, product conforms to the visual aspect given on the site

Tiphaine VANCON Published December 20, 2016

Perfect! Thank you so much!

Hervé LEMOINE Published on December 19, 2016

Brilliant colors, great art...
It's normal, we're at Emaux de Longwy
Long live this expertise

Hervé LEMOINE Published on December 19, 2016

Perfect, nothing to say, the quality is there...
Careful packaging
Fast delivery

Christine SCHIRM Published December 16, 2016

Package received promptly after ordering. Perfect packaging

Christine PUJOL Published December 04, 2016

There's no need to argue! Everything is just perfect! Speed of transaction, quality of product, professionalism of staff, promotional offers...
I'm completely satisfied! My collection is growing!

Dominique COSNEFROY Published on December 02, 2016

everything was positive from order to delivery in perfect packaging, I highly recommend the quality of the products.
a note of spring in my office library with this bucolic ball, I rate 10/10

Marie Josée DUPONT REURE Published November 19, 2016

order: top service
but I would have appreciated the Christmas offer... :-(

Marie-France ROSSI Published November 19, 2016

RAS everything was in accordance with my request (product quality, delivery...)

Salvatore SCOVOLI Published November 12, 2016

No surprises, serious site and very pleasant telephone reception.

Cédric TESTUT Published November 12, 2016

Very nice pocket box

Alice KOZINSKI Published November 06, 2016

Very pretty pocket box fast delivery

Valérie GERARD Published on October 22, 2016

super happy, the cat is beautiful, superbly well packaged, i am delighted and i recommend. customer service is great and very fast. thank you do not change anything

Jean-Luc WOLF Published on October 14, 2016

Excellent service. Careful, successful packaging

Daniele PIERSON Published on September 09, 2016

A few years ago I discovered enamels and regularly bought from the Longwy boutique. I recently ordered an icare lamp over the internet (since I've moved).the order and delivery were fast and very correct (very good packaging).however, the lampshade didn't match the lamp, either in size (it was impossible to fix it) or in color.the error was quickly rectified.best regards.

Ginette DESCHAMPS Published August 06, 2016

I am satisfied with the delivery
Sincerely
ginette Deschamps

Joelle OLMO Published July 28, 2016

Ma commande s'est bien passée, tout était clair, simple et rapide. .

Véronique HEBERT Published July 11, 2016

Product as described. Excellent packaging to avoid breakage

Sylvie LETOQUIN Published July 11, 2016

Hello,

I am very satisfied with my latest purchase and with the features attached to your offer, in particular the assumption of delivery costs and the speed of delivery.
See you soon.
Best regards

Jean KLAINE Published July 04, 2016

I am not satisfied with the delivery of my last order. The deliveryman rang the doorbell and did not wait for my reply. He left just as quickly, leaving a delivery note in the letterbox. Deplorable service!

Daniel GOUVERNEUR Published on June 26, 2016

short delivery times very good reception

Anne-Marie DEVORNIQUE Published on June 17, 2016

Everything is ok for purchase, shipping and delivery. Your site is very attractive and gives a lot of pleasure to the eyes too! Thank you

Cécile Posted on June 13, 2016

Magnificent, ultra-modern, I saw it in Nancy's boutique...and I'm dreaming about it!

Daniel BAINVILLE Published on June 08, 2016

Order well received, thank you.