In order to transparently meet all legal and moral requirements regarding data processing and protection, our site has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL) under the number 1985103 v 0 of August 23, 2016.

Data provided by the customer
As part of our distance selling activity, our company is required to collect the following personal data: surname, first name, company, address, email, landline phone, cell phone, date of birth, bank details. These data are essential to the proper functioning of our business and also help us to improve our products and services.

When placing an order, the customer must verify all the information entered (products ordered, delivery address, billing address, telephone number ...).

In the case of an order placed by phone, the customer must also verify the information when receiving his order confirmation by mail (name and surname, delivery and billing addresses, phone number, content of the order ...).
By placing an order on the site, you accept these general conditions of sale.

If after validation of his order, the customer realizes the need to change some information, he can do so by contacting us as soon as possible via the contact form or by phone at (Tuesday to Friday from 10am to 12pm and from 1:30pm to 6pm) indicating if possible the number of the order concerned.

The emauxdelongwy. com website cannot be held responsible for any errors made by the customer or for the consequences in terms of delivery (delay, address error, etc.), including in the case of an order placed by telephone. Thus, if the delivery cannot take place because of an error of seizure by the customer, the expenses of forwarding will be the responsibility of the customer. In this case, the customer will refrain from any claim due to the delivery delays.
We do not store the credit card information used by our customers to pay for orders placed directly on the website or by telephone.
The website will not give, rent or sell your information to third parties for advertising purposes without your prior consent.

Right of access, rectification and deletion
In accordance with the French Data Protection Act of January 6, 1978, as amended by Act No. 2004-810 of August 6, 2004, you have the right to access, rectify and delete your personal data.

You may object to your data being collected and processed by at no cost. You also have the right to object to your data being used for prospecting purposes, in particular for commercial purposes, in accordance with this law.

To exercise these rights, please write to us at the following address

3 rue des émaux

Duration of data retention
The data collected is kept until the end of its processing. Customer data is kept for 5 years after the last purchase.

Data collected automatically
When you visit our site, we automatically collect non-personal technical data about the computer you use to access our services (type, connection parameters, operating system, IP address, duration of visits, URL of referring and exit pages, etc.) using cookies. A cookie does not allow you to be identified directly but is used to record information about your navigation on the website.

There are several types of cookies that allow us to improve the quality of our site:

  • by saving your preferences (quick connection to your space, saved cart...)
  • by carrying out analyses (frequentation, audience measurements,...)
  • by sending you advertisements adapted to your centers of interest or by limiting repetition. In the latter case, their installation requires your consent via a message when you arrive on the site.

You have control over these cookies and can delete them from your device in your browser settings. Blocking cookies may cause difficulty in using the website.

Our website also uses the services of Google Analytics. The use of these services is subject to Google's privacy policy and their terms and conditions.

How do we use cookies?
There are several types of cookies that allow us to improve the quality of our site. You can choose to accept or modify the settings of certain cookies.

Our website and our partners (Google and Facebook) use cookies, trackers and other similar technologies to:

  • save the preferences necessary for the requested service to be provided.
  • improve and personalize our site and measure its audience.
  • recognize users when they return to the site
  • secure the payments that users can make
  • Analytics and tracking to measure website and digital data for customer insights,
  • perform analysis on the browsing experience in order to improve the content
  • allow you to share content on social networks.
  • offer personalized advertising
  • offer location-based advertising

By default, cookies are not installed automatically with the exception of the essential cookies necessary for the functioning of the site and the services of MANUFACTURE DES EMAUX DE LONGWY 1798. In accordance with the regulations in force, we ask for your authorization before installing any other type of cookie on your hard disk. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept cookies or we can remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.

We retain your choice for up to 13 months depending on the type of cookie.

You can change your mind at any time by clicking on the following link: Cookie Management

Data Security
We have implemented safeguards to ensure the security and integrity of personal data. Access to this data is restricted to employees who are authorized to know your data by virtue of their position.

In order to ensure that your browsing and data are secure in HTTPS, our domain name is SSL certified. The whole of our site is secured and all the data that is collected there also.

Processing of personal data
By collecting this data, is able to carry out the following processing:

  • Management of customer accounts, baskets, orders and invoices.
  • Management of deliveries and order follow-up
  • Management of our customer service: contact by e-mail, mail or telephone
  • Improvement of the website
  • Inform about news
  • Provide personalized advertising content
  • Personalization of the customer experience
  • Improvement of our customer service
  • Collection of opinions
  • Administration of contests, promotional offers or surveys

Recipient of the data
We may share your personal data with suppliers or service providers that our Manufacture uses to process your request. The latter are bound by contract to respect the confidentiality and security of the data they may receive.
For more information on the use and protection of your data, please contact our data protection officer via our contact form.